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Working a full shift

Started: Friday, June 10, 2005 23:41

Finished: Saturday, June 11, 2005 00:49

Today, I trained on doing the closing shift, which actually ended up being slightly more than 8 hours. Now I'm bumming around, not feeling quite like going to bed just yet. I'm catsitting this weekend, since Yanthor and Anya are on vacation until Sunday. (Though the word "weekend" might be somewhat of a misnomer, since I'll be working both tomorrow and Sunday.)

When I came in today, the older man who was working had the radio playing some baseball game. I made a mental note that it existed, and proceeded to do my job, filtering out the contents of the broadcast as background noise.

A few minutes passed, and a customer came in, and while I was ringing up his total, he asked, "Still zero zero?"

I was like, "Huh?" I thought maybe he was asking about a price on something -- maybe the latest gas hike, but the repeated "zero zero" didn't make sense.

"The score. What's the score in the game?" Oh. That.

"Um. I dunno. I just came in here."

Then the man who had been listening to it came out of the back, and confirmed that there was no score.

Within the span of the next 20 minutes, there must have been at least 5 more customers who came in and asked what "the score" was. Uggh. What is wrong with you people? Dammit Jim, I'm a clerk, not a sports announcer.

When the other guy would tell a customer what the score was, I made mental note of it, and repeated whatever he said to anybody who walked in next and asked. Except then, in one or two instances, my information ended up being outdated, and a customer would be like, "I thought they had made another run already."

If you already know, then why the @#$! are you asking me? "Um, ok, I guess maybe so."

With a little effort, I convinced my brain to stop filtering out portions when the score was announced. That seemed to work ok, until one of them asked a follow-up. "What's the inning"

Arrrrrrgghhhh!

Fortunately, my torture was put to an end after the elderly man's shift concluded, and the manager also left for the day. No more than 10 seconds after the door had closed behind them, the other remaining employee (female) said, "You can change the radio to something else if you want."

I smiled. "Gladly."

I started messing with the dial, but not being very familiar with Lincoln stations, I didn't have a particular destination in mind. I didn't even care. Anything but that. (Truthfully, the background noise itself wasn't too bad, but customers who expect you to interpret and summarize it are the spawn of hell.)

A customer came in, and I didn't have time to keep scanning the dial, so I left it.

My coworker: "You like country?"

Me: "No, actually I hate country. I just had to stop and wait on a customer."

So then she started fiddling with it. She confessed that she's actually a country fan, but didn't mind other music sometimes. I liked the metal station, but she didn't. Eventually, she found a pop station that was satisfactory to both of us. Then we had a good little bitch-fest about moron customers who are always coming in and asking about "the game". On this matter, we were of the same mind.

With the radio on its new setting, there were no more interrogations about scores or innings. Peace at last.

The rest of the evening was spent tutoring in the ways of cleaning stuff, totalling registers, taking out trash, blah blah blah. Each piece easy, but I'm sure I'll forget parts of it and have to ask again.

Having reached the end of the week with still no word from our friends at Nanonation, I have to suspect that my chances there are increasingly slim. Maybe when they say "a couple days", they mean a week or two, but it seems doubtful.

If I were going to guess the reason, I would suspect it has something to do with my lack of recent experience in C++ and non-web GUI programming. When they asked about it, I did make sure to talk about some of the stuff I had done with it, but that was all a long time ago.

"So basicly, all the stuff you've coded lately involves web database type of apps?"

"Recently, yes." My honest answer.

Could that have been the deal breaker? Hard to say. But it seems the most likely to me.

I was actually kind of excited at the prospect of getting back into coding some real non-web apps like that. So today, I was thinking that even if they don't hire me, there's no reason I couldn't get into it myself on my own time. I'd just have to be more self-motivated about it, and figure out what it is I want to make. That's the big first hurdle.

To get involved in an existing open source project, or start my own thing? Both have advantages and drawbacks. I'll consider this further in the coming days.

Alternate response?
by Linknoid (2005-06-11 09:19)

I don't know if this would be inappropriate or not, but if I were in that situation I'd probably redirect the questions to the person who was actually listening to the game. Maybe that wouldn't be practical, and maybe you'd end up yelling their questions out to him every, but maybe he'd get the message and alter the volume to a point where customers wouldn't think you were actually listening to the game.

Maybe a bad idea, maybe not, I don't know enough about the situation.

Or maybe another option would be to respond to the customer by apologizing and say that you haven't really been paying attention to the game. The honest response. I don't think that's bad customer service, is it? Just a simple polite, "Oh sorry, I haven't been listening" and if they insist then redirect the question to the guy in the back who is.

Technological Fix
by Jäger (2005-06-12 22:17)

Obviously you need a technological fix to the "what's the score?" problem. Have a little one-line LCD, wire it into some network or another (the Internet would seem optimal; given the bandwidth requirements, an updated-every-once-and-a-while broadcast radio signal, sent by the same radio station broadcasting the game itself. Whenever a customer asked the score, you could glance at the LCD and read the relevant information. Perfect.

Of course, next everyone would want to know what the score for the other game was (whatever other game it would be, I couldn't guess). So you'd need a two-line LCD. And you can see how it would go downhill from there.

The ideal implementation
by Bitscape (2005-06-14 22:40)

Keep a database of every score for every game that is in progress, or has been played for the past month. Each game would have a unique identifier. When a customer asks about the score, ask them which game number they are interested in. Key in the number. This would yield the score for the specified game. This implementation would have the advantage of not cluttering up the display the rest of the time, and also allows for info on an arbitrary number of games.